Our Frequently Asked Questions page is designed to provide clear, concise answers to the most common queries about our products, services and policies. It serves as a quick reference point for users seeking immediate information without needing to contact support.

Custr FAQ’s

Getting Started

  • You can request a free 14-day trial of any Custr product. Our team will help you get set up and explore the features that best fit your organisation. 

  • Most customers can get up and running within a day. Setup is simple, and our team will guide you through the process to ensure everything is configured correctly. 

  • You’ll have full access to your selected Custr product, including the dashboard and Companion App, so you can explore all features before committing. 

  • Custr works with standard devices such as iPads and smartphones. For example, Check-In typically uses an iPad, while Deliveries and Items can be managed via the dashboard or mobile app. 

    We are currently testing an Android version of Custr Check-In (beta), which may be available depending on your setup. Please get in touch for more details (support@custr.com)

    Learn more in our Help Centre

Pricing & Licensing

  • Custr products are priced per module and per site. For tailored pricing based on your requirements, please contact our team

  • Custr is licensed on a per-site basis, making it easy to scale across multiple locations while maintaining full control at each site. 

  • In addition to your licence, there is a one-off setup and onboarding fee, which includes standard account support and guidance throughout your subscription. There is the option to also add Support Plus to your licence.  

  • We may offer discounts for multi-site organisations or multi-year agreements. Speak to our team to discuss your requirements. 

    We also offer a reseller discount on request. Please get in touch to learn more.  

  • Yes, we can provide a complete package including devices and secure stands. Alternatively, you can use your own hardware if preferred.  

Features & Functionality

  • Custr helps organisations manage visitor check-in, deliveries, and item tracking, all from one platform. 

  • Yes, Custr allows you to customise both how your workflows operate and how notifications are sent, including email content and recipients.

    Learn more in our Help Centre 

  • Yes, Custr is designed for multi-site organisations, allowing you to manage activity across all locations from a single dashboard. 

  • Yes, you can pre-register visitors in advance to streamline the check-in process and improve the visitor experience. 

  • Yes, Custr provides reporting tools that allow you to export data and gain insights into activity across your organisation. 

Integrations

  • Yes, Custr integrates with a range of systems to help you streamline workflows and keep your data in sync. 

    We support integrations with widely used platforms such as Microsoft 365, as well as offering a public/open API for connecting with other systems. 

    Learn more about integrations in our Help Centre

  • Yes, Custr is designed to work seamlessly within sector-specific environments. 

    • Education 
      → Integration with MIS systems via Wonde 

    • Care 
      → Integration with platforms such as Nourish and Autumna 

    These integrations help ensure your data stays accurate and up to date across systems. 

Security & Compliance

  • Yes, Custr is fully GDPR compliant and gives you full control over your data, including retention and deletion policies. 

  • Custr is committed to maintaining high standards of data security and compliance. 

    We are: 

    • ISO/IEC 27001 certified 

    • Cyber Essentials Plus certified 

    • Compliant with the NHS Data Security & Protection Toolkit (DSPT) 

    These certifications demonstrate our commitment to protecting your data and meeting industry-recognised security standards. 

  • Yes, Custr includes secure access features such as two-factor authentication (2FA) to help protect user accounts and prevent unauthorised access. 

  • Your data is securely hosted on private cloud infrastructure based in the UK, meeting strict data security and compliance standards. 

Support

  • All customers receive standard support, including email and live chat during business hours, as well as access to our help centre. 
     
    We also offer an optional Support Plus add-on, which includes telephone support, assisted onboarding, and priority assistance. 

  • With standard support, you can contact our team via email and live chat.

    Customers with Support Plus also have access to telephone support during business hours. Live chat is the quickest way to get assistance directly from your dashboard.

  • Our support team is available Monday to Friday, 9:00am to 5:00pm (UK time) across all support channels.