We help manage your customer bookings.
Custr has transformed the way we manage bookings and reduce no-shows at our beach club. The support is invaluable & we would happily recommend their system to any business.
★★★★★ 5/5
Plaza Beach Club, Spain
Event creation
Events in Custr are where you group bookable items and extras. For example, restaurant tables or meeting rooms. Events can be set for a single day, date range or for specific days only.
All of your items can be booked for a specific time-slot. Examples of time-based events are; restaurant tables, meeting rooms & appointments.
All of your items will be booked for the entire day. Examples of all-day events are; beach club sunbeds, office desks & training courses.
There is no limit to the number of events that can be assigned to a single day. This can be a mixture of both time-based and all-day, If you offer both at your business.
Group your bookable items on a per event basis. Items are created during the event creation stage.
Example:
Event = Office Space
Items = Meeting Room & Desks
Extras are additional add-ons for a booking/reservation. For example a drinks package, additional tickets etc
Online bookings
Accepting bookings online helps you & your reservation team save valuable time & grow your customer database.
Our booking widget always checks the latest availability before allowing customers to book online.
No problem about your booking widget compatibility: it works on all devices.
Include your full company logo & branding identity on the booking widget.
Allow guests to make a booking from any channel – website, social media or google.
Email notifications
Keep your customers informed by sending them automatic booking confirmations, reminders and cancellation notifications, by email.
After a successful booking, customers will receive automatic email notifications during each booking stage.
If a booking is awaiting payment, automatically send the booking contact a reminder email.
Include your logo, terms and conditions on the email notifications.
Notification emails can be customised to suit your needs. Email changes can be edited from your iPhone & iPad.
In every booking confirmation email we include a QR code which can be scanned by Custr for fast and immediate check-in.
Digital floorplan creation
Floorplans in Custr allow you to visualise your bookings, by using our wizard you can easily build your businesses floorplan digitally.
Simply upload a design, and tap where you want to place your items. Don’t use a floorplan? No problem, you can still take bookings however you like.
Simply upload your floorplan image & place your bookable items on the layout.
There is no limit to the number of floorplans you can create on Custr.
If you need to add additional items to your floor plan on a per-day basis, simply edit your floorplan in real-time using our day feature.
Every change on Custr is logged on a per user basis. This will give you a clear indication of all admin activity such as editing floor plans, items & events.
Full booking engine
View and manage your bookings by list view or floorplan. Simple yet advanced tools allow you to quickly add, edit or remove online, system-generated & group bookings as well as walk-ins.
View your bookings on a per-event basis. The Live view gives you & your reservation team a clear indication of today’s bookings.
Each booking stage is colour-coded in Custr. This allows you to glance at all bookings for your events & their status.
Save time by accessing the most used booking functions with just one swipe.
If your venue requires a floorplan, you can view all bookings, visually on your floorplan. This is available on both iPhone and iPad.
Create a walk-in booking with a few simple taps.
Move any booking around the floorplan or swap it with another booking when needed.
Reporting dashboard
An interactive data summary page with the most relevant information you may need is available on both iPad & iPhone. All bookings and customer data are stored in your customer database for you to utilise at any time.
Keep a monitor of your capacity, per event. This will help you manage building capacity to support your COVID-19 workplace policy.
The system provides you a breakdown of the total revenue collected for each event.
Check the list of recent bookings in detail, change their status with one swipe.
Every customer has a status, based if they’re a new or repeat customer.
Customer profiles
Custr is a booking system and scheduling solution that also equips your business with powerful CRM tools to simplify your customer profiles and management.
Custr automatically adds your customers to your CRM once they’ve made a booking with you, ensuring you have convenient access to all the information you need.
Other features
Get 50+ features out of the box with Custr’s complete booking system.
Contactless check-in
- Digitally check-in your customers when they arrive to your business. This will enable you to view all checked in guests to monitor your building capacity.
In-app chat support
- All Custr licences include in-app chat support. If you have a question about a specific feature, chat to our support team in minutes.
iPhone & iPad enabled
- We have designed the booking system to be available on both iPhone & iPad devices. Manage your customer bookings, on the move.
Profile management
- Manage your company profile on Custr. You can set specific fields mandatory & edit company details which will be appended to the booking confirmation for customers.
Extras
- If your business offers extra items such as event tickets or drinks packages, customers can book these with your main bookable items.
Payment handling
- If you wish to capture pre-paid bookings, our system links with Stripe to handle all your payments. Click here to view our handling fees.
Key benefits.
Reduce no-shows
By using a digital booking system, you can automatically send email reminders to your customers
Save admin time
Capturing online bookings will replace the need for your reservation team to manually log any customer bookings.
Collect payment
Payment can be captured with an online booking system. You can require guests to pay when they book.
What our clients say.
More than 100,000 customer bookings have been powered by Custr.
Custr has transformed the way we manage bookings and reduce no-shows at our beach club. The support is invaluable & we would happily recommend their system to any business.
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